Terms and conditions

Application of general conditions

These general conditions determine the terms of use and purchase via the maln.eu online store, which is accessible at the link www.maln.eu (hereinafter: the ‘website’) and is managed by the company MALN, Majdič Janez s.p. (hereinafter: ‘provider’).

These general conditions apply to the entire website, all its components and sub-sites. By using the website, the user accepts and agrees to all provisions of these general conditions, which also include all links as their integral parts. The business conditions are drawn up taking into account all legal obligations and international guidelines for e-business, which are also represented by the Consumers’ Association of Slovenia.

Provider information and contact details

Provider: MALN, Majdič Janez s.p.
Provider’s headquarters: Selo pri Ihanu 49, 1230 Domžale, Slovenia
ID za DDV: SI11524901
Registration number: 1556509000
Data on registration in the register: case number 06-2593/01, date of registration 07.02.2001, Ljubljana District Court

Contact details:

Phone: 059 963 490 and 040 82 83 84
E-mail: info@maln.eu
Website: www.maln.eu

Bank account:

TRR opened at NLB d.d.: SI56 0230 0009 0101 569

Protection of personal data in the online store

We pay a lot of attention to the protection of personal data at MALN, Majdič Janez s.p., in accordance with the Act (ZVOP-2) on the protection of personal data and users’ rights. To make a purchase in our online store, the user must be over 18 years old. We do not market your personal data and use it exclusively for ordering purposes (offer, invoice and delivery of ordered products). We also use them for communication with customers and do not pass them on to third parties.

For the purposes of dealing with users, it collects the following user data:

name and surname,
address and place of residence,
email address (your username),
contact telephone number,
password in encrypted form,
and past orders.

We are not responsible for the accuracy of data entered by users!

For security reasons, the IP addresses from which users access the website are also collected. At the start of the visit, each user is assigned a session cookie for identification and monitoring of the shopping basket.

The provider provides all necessary technological and organizational solutions for complete purchase security. We also ensure the safety of the purchase by taking into account all applicable legal obligations and recommendations of the Slovenian and international consumer association. The transfer of sensitive personal and transactional data on the website is carried out in secure mode using the SSL (Secure Sockets Layer) protocol. Data is encrypted with a 128-bit key. The system thus prevents anyone from reading your personal and transaction data that you send to the online store.

All the mentioned data, except cookies, are stored permanently on the maln.eu server, access to which is exclusively available to MALN, Majdič Janez s.p..

If you want to delete your account (profile) with all your data or more information about the protection of personal data, contact the editor of the maln.eu website at the email address: info@maln.eu. Upon your request, we will delete your profile as soon as possible.

Protection of personal data for the contact form

MALN, Majdič Janez s.p. pays a lot of attention to the protection of personal data, in accordance with the Act (ZVOP-2) on the protection of personal data and users’ rights. We obtain your personal data via the contact form. We use them for communication purposes (eg: offer, invoice) and do not forward them to third parties or market them.

For business needs, or in order to communicate with customers on the contact form, we require the user to:

name,
email address,
contact telephone number.

We are not responsible for the accuracy of data entered by users!

All the mentioned data are stored at the electronic addresses of the company MALN, Majdič Janez s.p. and we keep them as long as we have business communication with the user. Access to them is exclusively available to the company MALN, Majdič Janez s.p..

If you want to delete your data, with all your data or more information about the protection of personal data, contact the editor of the maln.eu website at the email address: info@maln.eu. Upon your request, we will delete the data as soon as possible.

Prices

Prices on the website are expressed in euros (EUR) and include 9.5% VAT for food and 22% VAT for other services. All prices displayed on the website are subject to change without notice.

The sales contract between the provider and the buyer is concluded the moment the provider confirms receipt of the order, namely with an electronic message sent to the buyer’s email address. From this moment on, all prices and other conditions are binding for both the provider and the buyer.

These general conditions form an integral part of the contract.

Orders

You do not need to register to place an order in the maln.si online store. If you want to make a purchase, you only need to fill in the correct information when placing the order.

Maln, Majdič Janez s.p. can also reject the order if it finds that it cannot execute it under the given conditions. The buyer is informed about this in advance and states the reasons for rejecting the order, of course if this is possible.

The order of goods is considered as confirmation of the purchase contract. After completing the order process, the buyer receives the order information to the specified e-mail address. Usually, the addressee receives an electronic notification within 5 minutes, but it is not unusual for the process to take a little longer due to different settings of electronic mail clients.

The buyer also receives an electronic notification when the goods are shipped. After that, it usually takes a day or two for GLS Slovenia to deliver the goods to the recipient’s address.

In the event that you may have ordered goods that, due to unforeseen reasons, we cannot ship within the promised time, we will notify you of the new delivery time via the provided contact information.

The website provides the customer with all information about his rights and information about the provider.

Cancel order

Orders received through the Maln.eu online store can be canceled by the buyer without additional costs until receiving an email stating that the order has already been shipped and sent from the Maln.eu online store.

Notification of order cancellation is possible exclusively via e-mail to info@maln.eu. The following information must be provided in the e-mail:
– In the subject of the message: Order cancellation
– In the content of the message: a) name and surname of the buyer, b) buyer’s address, c) order number
Withdrawal from the contract and return of goods

The consumer can withdraw from the contract within 14 days after receiving the ordered goods, without having to give a reason for his decision. A message is considered timely if it is sent within the deadline. Returning the ordered goods to the company within 14 days of receipt is equivalent to a notice of withdrawal from the contract. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the company no later than thirty (30) days from the notice of resignation. If the consumer has withdrawn from the contract, the company must return all payments made to him. The company must make the refund as soon as possible, but no later than 30 days after receiving the notice of withdrawal from the contract.

The buyer can notify us of the intended return by mail (Maln, Majdič Janez s.p., Selo pri Ihanu 49, 1230 Domžale) or to the contact e-mail address: info@maln.eu no later than 14 days after receiving the goods.

Consumers return the products by registered mail, together with the attached invoice, no later than 30 days from the notice of withdrawal to the provider’s address: Maln, Majdič Janez s.p., Selo pri Ihanu 49, 1230 Domžale
All costs associated with returning products are paid by the buyer. Vse stroške, povezane z vračilom izdelkov, plača kupec. We are not responsible for costs incurred as a result of acting outside the terms of business.

We do NOT accept ransom payments. In case of delivery at our expense, we will charge you the return costs according to the valid price list of GLS Slovenia.

Payments

The provider issues an invoice on a permanent medium, with detailed costs and a notification to the user on how to withdraw from the purchase and how to return the products. The user chooses the payment method during the order process.

The user can pay for the goods ordered in the online store www.maln.eu in the following ways:
– with cash upon collection of the shipment: In the payment options, select the Cash on delivery option.

– by pre-invoice to TRR: You will be able to pay for the products through any online bank or through a bank deposit slip or mail. After confirming the order, we will send you your e-mail address and all the necessary information for making the payment or transfers.

– Credit card

Prices

All prices include VAT. The prices are valid at the moment of placing the order and have no further validity. The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will be mutually satisfactory. The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email about the status of the order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Delivery time

For products in stock, the delivery time is 3-6 working days.

If you are interested in a product that is not in stock or in the offer, we recommend that you contact us via e-mail and we will send you an offer if this product is in our sales program.

Delivery and collection

In the online store www.maln.eu, we strive for the fastest possible delivery of ordered goods. We try to ship most orders received by 4 p.m. the next day, except for weekends and holidays.

Delivery is carried out in cooperation with GLS Slovenia. Usually, the goods ordered during working days are at the recipient’s address within a day or two of the goods being shipped (so if we ship the goods today, GLS Slovenia will probably deliver them tomorrow, in some cases the day after tomorrow). Based on our experience so far, from the day the customer places an order in the online store www.maln.eu to the day the goods are actually received, under normal conditions it takes up to 3 working days. During holidays and weekends, the delivery deadline is extended accordingly for working days off.

Collection is also possible at the company headquarters. Collection is possible from Monday to Friday between 8:00 a.m. and 5:00 p.m. by prior arrangement.

Delivery price list

All orders are sent with GLS Slovenia, with whom we have a contractual relationship.

You can find the full delivery price list at this link on our website under SHIPPING COSTS.
For purchases over EUR 50 (not including postage), delivery within Slovenia is free.

Warranty

Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. Warranty information is also provided on the article presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the provider, who will provide up-to-date information.

Validity of the offer

When purchasing, the prices apply at the moment of order confirmation. All prices include VAT. Prices in the online store may change without prior notice.

All information published on the website, e.g. product descriptions, specifications, photos, are not binding. Images can only be symbolic and do not always fully reflect the actual situation. The provider reserves the right to make minor changes in the product description, without the obligation to notify users.

Archiving contracts

The concluded contract between the buyer and the seller can be found in electronic form at the headquarters of Maln, Majdič Janez s.p., Selo pri Ihanu 49, 1230 Domžale. The buyer can obtain a copy of the contract by sending an e-mail to info@maln.eu.

Explanation

The general terms and conditions apply from 1 July 2023
The general conditions and all other information can be found by the company Maln, Majdič Janez s.p. subject to change without prior notice.

In case of additional information or questions regarding the general terms and conditions of business, you can contact us by e-mail at info@maln.eu.